You can return a product by talking to our customer care representative or by dropping a mail to cxo@urbanpulse.com.np describing the issue that you're facing with the product with your invoice and product images/videos. The process will be as followed:

1. An email will be sent to our customer service.

2. A representative will get in touch with you to help you with the issue you're facing.

If the issue persists, you may need to send the product to our service centre for replacement.

SHIP TO: NUWORLD RETAIL PRIVATE LIMITED, Plot No. 17-18, Pole No. 9, PO Dhoolsiras, Dwarka, Sec- 28, New Delhi, South West Delhi, Delhi, 110077 Ph: +91-8826257630

We accept return within 3 days of your purchase. Product will be returned only if there is no damage and box should not be broken.

Exchange will be given only if the product is covered under manufacturing defect (electrical damage, not switching on, no charging, USB cable broken or not working, etc.), no physical or liquid damage will be covered for exchange.

At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and customer friendly as possible. 

Please don’t do that! We have a very flexible policy where you can get in touch with us by giving us a call on +977-9801905573 or by dropping a mail to cxo@urbanpulse.com.np with your concern and we shall help you out.

In case the 3 day period has elapsed, the return will be rejected. if the reason for return is “Change of Mind” or if you don’t need the product anymore or if the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return might get rejected.

We deal with refunds on a case-by-case basis. Once we are satisfied with the reason, we would require your bank details and would process the refund duly within 2-3 days.

Once the returned product has been received by us, a refund should get initiated. Once initiated, it should reflect in your account based on your mode of payment.

We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:

1. 3 days (for Digital products) from the date of delivery, we will request you to self- ship this item.

2. Please send us the following items in a sealed bag:

a. Product

b. Price Tag/Product box

c. Order ID written on a piece of paper.

SHIP TO: Urban Pulse Pvt. Ltd.
Phone number: +977-9801905573
Email: cxo@urbanpulse.com.np
Bass & Treble Opposite Police Headquarter, Bhim Plaza, Kathmandu 44600.

4. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too!

5. Give us 3-4 business day after receiving the product, to perform a quality check, post that we will process your replacement and inform you accordingly.

We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached! The mode of refund depends on the mode of payment for the order.

The amount paid for the product will be credited back to your E-wallet.

Please get in touch with the customer care by dropping an email at cxo@urbanpulse.com.np or call us at +977-9801905573 and we will help you to resolve the issue.

If there is a problem within 3 days of receiving the product, we shall try to help you fix the issue. If there is a problem highlighted after the returns period, please reach out to us through above mentioned details or as mentioned on the box.

Unfortunately, product will not be returned/exchanged for a change of mind.

Exchange will be valid for 6 months from the purchase date.